RETURNS
Purchaser may not return any goods, under warranty claim or otherwise, without first reporting to Supplier the reasons for such return and first obtaining and then observing such reasonable instructions as Supplier may give in authorizing any return.
The following conditions apply to all returns:
- All returned products must be in salable condition, unused and in the unopened package and/or carton in which originally purchased
- Custom products and discontinued products are not eligible for return
- Credit will be issued at Supplier’s original invoice price
- All returns must be shipped freight prepaid by Purchaser
- Where Supplier determines that it was the cause of the return, Supplier will ground freight the return.
- All stock products need to be returned within 30 days of authorization or the return will be rejected.
Supplier reserves the right:
- To return to Purchaser at Purchaser’s cost returned product which in Supplier’s sole discretion does not meet acceptable physical condition standards; and
- To request proof of purchase for returned products
RESTOCKING CHARGES
All non-warranty return claims approved by Supplier in its discretion are subject to a restocking fee equal to 15% of the total value of the requested return.
